Cant make or recieve calls

[Mattb543]

Just transfered from ee contract to ee pay as you go about 4 days ago and havnt been able to make or recieve calls since, all other function work. Have tried switching phone off/ on, flight mode off/ on and selecting network operator in setting. 

Anyone have an ideas of anything else I can try. I have a Samsung a52s.

Thanks Matt

[Christopher_G]

Hi @Mattb543

Is your phone showing a signal? What does it say when someone tries to call you?

Chris

[XRaySpeX]

Where are you?

[Mattb543]

Hi Chris

I only have 1 or 2 bars signal but have been with ee for about 12 years and this is fairly typical amount of signal. I don't usually have issues making calls until switching to payg. 

Apparently it says that it's unable to connect

Thanks Matt

[Mattb543]

Hi XRaySpeX

I am in kent

Matt

[Katie_B]

Hi @Mattb543. 

Does this happen in all areas?

Katie 🙂

[Mattb543]

Hi Katie

Has been the same everywhere I have been since changing. 

Thanks Matt

[Katie_B]

Thanks for confirming @Mattb543. 

Have you been able to try your SIM in another device? if the issue continues I would recommend a replacement SIM. 

Katie 🙂

[Mattb543]

I just tried sim in another phone but did the same thing. I will order another sim.

Thanks for your help

Matt

[Leanne_T]

Thanks for trying @Mattb543

Let us know how you get on with the replacement SIM card. 

Leanne 🙂