Cannot receive calls whilst abroad

[Adriana199]

Help please! I am abroad and everyone calling me gets a message saying my phone is switched off when it isn't. What can I do so I can receive my calls? I can make calls to the UK no problem.
Thanks

[bristolian · Accepted solution]

Have you tried restarting your phone or manually connecting to a different local network?

Do you have any unconditional "divert all incoming calls" set?

The wording of the message saying your phone is "switched off" is unusual, any EE-generated announcement tends to use the word "unavailable" making me think this is being announced by the local network your phone is currently connected to.

[Leanne_T]

Morning @Adriana199

Thanks for coming here 🙂

That's great advice from @bristolian, please let us know if this works for you? 

You can find further help in our EE Roaming - Help when abroad with your EE phone or device, article. 

Leanne 🙂

[Adriana199]

Hi

Yes, seems to be working!

Thanks

[Leanne_T]

Brilliant news @Adriana199

Thanks for letting us know and have a lovely time 🙂

Leanne.