cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cant make calls

Rachsmith
Explorer

Only recently I have been unable to make outgoing calls. Can answer them with no issues. 
For reference I am on the Isle of Man. 

13 REPLIES 13
Katie_B
EE Community Support Team

Hi @Rachsmith

Welcome to the community. 

Does this happen in one location or in multiple?

Are you aware of anyone else experiencing this?

Katie

Hi Katie,

No, it happens wherever I am. And I don’t know anyone else on EE so I
couldn’t be sure.
Katie_B
EE Community Support Team

Hi @Rachsmith

What network is showing?

Could you confirm if you set up Roaming on your account?

Katie

bristolian
EE Community Star
EE Community Star

If you can receive calls on the Isle of Man, this demonstrates you have roaming active in order to be connected to a Manx network.

What therefore happens when you try making a call?

When I make a call I just get a long beep noise before it hangs itself up.
This even happens when I call voice mail!
Leanne_T
EE Community Support Team

Hi @Rachsmith 

Can you send and receive texts? 

Are you able to manually select another network if any show available? 

Leanne.

I can send texts, but just tried changing network and of those available
nothing worked.
Christopher_G
EE Community Support Team

Are you on contract or pay as you go, @Rachsmith? Have you tried restarting your phone?

Chris

Im on contract and no restarting didnt work:(