Cant call

Redmaverick · ‎10-02-2023

Just landed in Spain and have activated data roaming - can’t make calls to UK mobiles - getting a message to call 470 ?? But won’t work ??

Katie_B · ‎10-02-2023

Hello @Redmaverick.

Welcome to the community.

Did you text ROAMING to 150 before leaving the UK?

Have you connected to a local network?

Katie

XRaySpeX · ‎10-02-2023

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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loeksnokes · ‎01-08-2023

I am in the same situation.

I HAVE activated ROAM EU.

I am in Italy (usually based in the UK). I rebooted my phone on landing and got assigned a network automatically (I TIM), but I still cannot make calls to my family's mobiles in the UK.

Thanks.

James_B · ‎01-08-2023

Hi @loeksnokes,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Which EU roaming add-on have you purchased?

James