Cant call germany from uk

lynne48s
Visitor

‎28-10-2022 11:53 AM

I can receive calls from germany but i cant call the number back, keeps saying its barred. No barred settings on my phone are activated and i reset the network.

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎28-10-2022 12:02 PM

Hello @lynne48s ,

Welcome to the community,

You need to make sure that you have call abroad enabled in your account either via My EE App or via your account online. If you are unable to do so, please ring customer service and get them to activate this. You may need premium calls enabled as well.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎28-10-2022 01:54 PM

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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