Cannot seem to get wificalling working with virgin media hub?

[Christopher_G]

Hi @KE51

Welcome to the community.

If you're using an Apple Device, please make sure it's switched on within your phone settings. Tap Settings > Phone > Switch WiFi Calling ON.

If it still isn't working, please try resetting your network settings. Tap Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Chris

[bristolian]

What happens when you try to use WiFi-calling?

Are you able to use the WiFic-connection for any other internet-based functions?

[KE51]

Thanks for responses

Ok, So I’ve reset the network settings and I still don’t have wificalling active. It’s switched on and connects happily to a bt hub and works well. But when I switch to VM hub 5 the Wi-Fi calling doesn’t seem to work. Internet access etc all working. Same locations, differing outcomes re Wi-Fi connection for phone calls. iPhone 12. I’ve also tried a iPhone 13 which appears to work without issue? Any ideas?

[Jon_K]

Thanks for trying this, @KE51.

Does the iPhone 13 work with the same SIM card that you're trying to use in the iPhone 12?

Jon

[KE51]

Hi

Many thanks for response, I’ve now tried swapping the sims and my sim had no issues and worked in the iPhone 13. And so did the other sim in my 12. When I swapped them back the wifi-calling label appeared and the signal dropout was gone. Not sure why but all seems to be working now.

Ed

[Jon_K]

Thanks for getting back to us, @KE51.

Hopefully this continues to work, let us know if you have any more issues.

Jon

[Carlydug]

Hello, I’m having the exact same issue. I have moved internet to virgin media now and I no longer have access to wifi calling. Everything is still switched on but not working. I don’t have another sim to swap over so what should I do? Thanks!

[Leanne_T]

Hi @Carlydug 

Have you tried forgetting the WiFi network in the phone settings and connecting again? 

What phone are you using? 

Leanne 🙂