Hi
hope someone can help. I am having trouble receiving calls from certain numbers, specifically my wife and a friend at work. Both constantly get call failed / no such number when they try to call. Others have complained of the same. I have only been with the network for just over a week but the same problem was occurring on my previous contract with a different handset with Asda mobile (also using EE network). This isn’t therefore sim or handset related.
Had a frustrating 40 min chat session yesterday with EE - going round in circles only to be told that the “systems were down” and to try later. I insisted on this being escalated but have heard nothing back.
This is a serious matter as my wife needs to be able to contact me in case of emergency due to personal reasons.
I switched from Asda specifically because of this problem thinking a change to a reputable network and a change of handset (to iPhone X) would solve this issue.
any help would be appreciated but please kindly note that this is NOT phone or sim related as both have been changed recently. It appears to be network related or a specific issue with the routing of calls to my number.
In researching this Online I have read of others having similar problems on virgin network (also EE service).
Was hoping for better support from EE if I’m being honest
thanks in advance
