Cannot receive calls at all

[ccoates1]

I have recently joined ee. Since having made the port from my previous network to my same mobile phone number. I have not been able to receive any phonecalls at all. Whenever someone calls me it is saying invalid number. Is anyone able to advise please? Thank you 

[bristolian]

Are you able to receive calls from "on-net" - other EE users? Or is only off-net callers affected? And are text messages similarly affected?

When did you port in - when exactly is "recently"?

[Farhan19]

I have the same issue can’t receive messages and calls but can send and call people with no problem I can only receive a call from a ee number anything else doesn’t come through I joined ee and ported my number 2 days ago I have tired all the setting tricks don’t work 

[Christopher_G]

Hi @Farhan19 

Welcome to the community.

Have you restarted your phone since the number port went through? Could you try turning it off, and then back on again please?

Chris

[Farhan19]

I have restarted my phone multiple times and have also reset the network doesn’t do anything 

[Christopher_G]

OK, thanks @Farhan19 

I suggest speaking with our technical support team so they can look into this for you.

Chris