Cannot make or receive calls

[Nickis75]

I couldn't make or receive calls.last week. Got a replacement sim and still having the same problem although I can now send and receive messages. Did have sim error and network error but number is now showing in sim 1 but greyed out. Have reset.phone cleared cache etc but still not working. Any ideas of what else I can do!

[Katie_B]

Hello @Nickis75. 

Have you ever been able to make calls and texts OK using the EE SIM and device?

What phone are you using?

Katie

[Nickis75]

It's a  brand new sim activated last week in a ee store. The phone was working with another ee sim then stopped.working suddenly hence the replacement sim. No ee sims work in the phone. I have just used an 02 sim and can call out and receive calls with.no problem so it seems to be an ee error I think. You can send and receive text messages on the sim just not make or receive calls. Even WiFi calling doesn't seem to work.

[Katie_B]

Thanks for confirming @Nickis75. 

Are you able to try the EE SIMs in another device?

Katie

[Nickis75]

Hi I've tried another couple of.ee sim and neither work at all. It's.really weird because it was an ee phone but its.only ee sim that won't work all of a sudden

[Nickis75]

We can't even make wifi calls either

[Katie_B]

Hi @Nickis75. 

Sorry, have you been able to try the SIMs in another device?

Katie

[Nickis75]

Also meant to say it's a samsung s22

[Nickis75]

Yes and they do work in other phones

[James_B]

Where did you purchase the phone @Nickis75?

Could it be locked to another network?

James