Cannot make or receive calls
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07-09-2023 09:20 AM
I couldn't make or receive calls.last week. Got a replacement sim and still having the same problem although I can now send and receive messages. Did have sim error and network error but number is now showing in sim 1 but greyed out. Have reset.phone cleared cache etc but still not working. Any ideas of what else I can do!
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07-09-2023 10:35 AM
Hello @Nickis75.
Have you ever been able to make calls and texts OK using the EE SIM and device?
What phone are you using?
Katie
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07-09-2023 11:26 AM
It's a brand new sim activated last week in a ee store. The phone was working with another ee sim then stopped.working suddenly hence the replacement sim. No ee sims work in the phone. I have just used an 02 sim and can call out and receive calls with.no problem so it seems to be an ee error I think. You can send and receive text messages on the sim just not make or receive calls. Even WiFi calling doesn't seem to work.
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07-09-2023 11:39 AM
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07-09-2023 02:36 PM
Hi I've tried another couple of.ee sim and neither work at all. It's.really weird because it was an ee phone but its.only ee sim that won't work all of a sudden
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07-09-2023 02:38 PM
We can't even make wifi calls either
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07-09-2023 02:42 PM
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07-09-2023 02:43 PM
Also meant to say it's a samsung s22
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07-09-2023 02:53 PM
Yes and they do work in other phones
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07-09-2023 03:14 PM

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