Cannot connect to EEWifi-auto

[DD3846]

Cannot connect via EEWifi-auto in London Underground. Authentication error. Called EE 2x to register but still not working.

EE confirmed my SIM has been activated for the service. 

[kkajero]

Hi @Jon_K, thanks for your response.

Yes, I've tried the steps - several times. Doesn't work. I get "Authentication problem".

[Jon_K]

Thanks for trying this, @kkajero.

At this point, I'd recommend getting in touch with our Customer Care team so they can check your account.

They will be able to help you further.

Jon

[kkajero]

@Jon_K: thank you! Will do.

[Profile closed]

I am in the same position as DD3846 - I have topped up my account (pay as you go), I have followed the steps to set up EE Wifi-Auto, and I also get the authentication problem. 

Could someone reach out to me privately as well to try to fix this issue?

Thanks, Jonathan

[Katie_B]

Good afternoon @Profile closed. 

Welcome to the EE Community.

I am sorry to hear you are experiencing issues regarding WiFi whilst using the underground.

Could I confirm if you have reported this to our technical care team?

Speak soon, 

Katie

[Profile closed]

Hi Katie_B - yes, I just spoke to Jack in the technical care team, and he couldn't find anything obviously wrong with my set-up. He advised me to wait until next time I'm about to enter the Underground and call 150 to see if they can troubleshoot from there once I'm connected and not authorised

[Christopher_G]

That sounds like a plan, @Profile closed 

Hopefully they can get to the bottom of it with that troubleshooting. Keep us updated with what happens.

Chris

[holdenomalley]

Also have same problem as this

[Katie_B]

Good evening @holdenomalley. 

Welcome to the community. 

Have you been able to report this to our technical care team?

Katie

[holdenomalley]

Not yet, no