Cannot connect to EEWifi-auto

[DD3846]

Cannot connect via EEWifi-auto in London Underground. Authentication error. Called EE 2x to register but still not working.

EE confirmed my SIM has been activated for the service. 

[Leanne_T]

Hi @DD3846

Thanks for coming to the community. 

Which device are you using? 

Are you with us on pay as you go or pay monthly? 

Leanne 🙂

[DD3846]

PAYG. Pixel 5a. Thx. 

[Leanne_T]

Thanks @DD3846

Have you topped up your account with at least £5 within the last 30 days?

Leanne.

[DD3846]

Yes top up to activate SIM

[Leanne_T]

Great thanks @DD3846

Have you tried these steps? 

• once underground, turn on your WiFi
• select EE WiFi-Auto from the list of networks
• set the ‘access method’ to EAP
• set your ‘EAP method’ to SIM

Leanne 🙂

[DD3846]

Yes. Won't work. Authentication problem 

[Leanne_T]

Thanks @DD3846

I've sent you a private message for some extra details.

Leanne.

[kkajero]

Hi @Leanne_T,

I have pretty much the same problem apart from the device - Moto G6 instead of Pixel 5a.

Could you please advise on how to fix the problem?

[Jon_K]

Hi @kkajero.

Welcome to the community.

The steps will be the same on your phone as the steps mentioned above.

Can you give this a try and let us know how you get on?

Jon