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Cancelling EE

mandy19841
Investigator
Investigator

‎03-10-2022 07:23 PM

Hi, I am trying to contact EE via phone to cancel my contract, which is due to end 29/10/22. The line has been disconnected several times so I cannot get through. I am calling from the USA and wish to cancel my contract because I know longer require it. I also do not have a working phone for my UK number. Please can someone assist and let me know how I reach EE to cancel my contract. Thanks

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎03-10-2022 07:41 PM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mandy19841
Investigator
Investigator

‎03-10-2022 07:52 PM

Thanks but i dont use Skype. The number you provided - +44 800...is the same number that keeps disconnecting. 

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XRaySpeX
EE Community Star
EE Community Star
In response to mandy19841

‎03-10-2022 08:00 PM - edited ‎03-10-2022 08:00 PM

But at a pinch you could get it if you really wanted to. As it's using the Net rather than phone lines it could well be more reliable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to mandy19841

‎04-10-2022 08:32 AM

Hi @mandy19841

Thanks for coming here. 

To cancel the contract you would need to speak to our mobile care team, you can call us from any phone on +44 7953966250. 

Leanne.

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mandy19841
Investigator
Investigator
In response to Leanne_T

‎04-10-2022 05:26 PM

Thanks Leanne but the number keeps disconnecting
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Jon_K
Former EE Employee
In response to mandy19841

‎04-10-2022 06:23 PM

Hi @mandy19841.

 

Are you trying to dial the number without a space after +44?

 

Numbers won't connect with spaces in.

 

Jon

0 Helpful
mandy19841
Investigator
Investigator
In response to Jon_K

‎04-10-2022 06:30 PM

Thanks Jon, but the number is working and I am on hold, often for 20 plus minutes, but then the line disconnects. This has happened 6 times now. Is there any other way to communicate to have my contract cancelled please? Is skype the only video chat service you use? Thanks,

0 Helpful
Jon_K
Former EE Employee
In response to mandy19841

‎04-10-2022 06:48 PM

I'm sorry to hear that, @mandy19841.

 

The only way to cancel a line is to call us.

 

Are you able to try another time that may be less busy?

 

Jon

0 Helpful
mandy19841
Investigator
Investigator
In response to Jon_K

‎04-10-2022 06:53 PM

I will keep trying but to just be disconnected several times is very bad customer service, no matter how busy EE are. I don't mind waiting, but being disconnected is not acceptable. 

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