Can you give wifi calling priority even when there is some mobile signal?

stephen5000
Skilled Contributor
Skilled Contributor

This question was discussed a couple of years ago, but I just wondered had there been any new developments in 'forcing' your phone to prioritise WiFi calling. Sometimes I note on my phone that when I do get a stray 1 bar EE signal inside, VoWiFi is dropped in favour of it - I'd rather stick to my 5 bar WiFi signal. Phone is running Android 10, and set to 'auto select network'...

23 REPLIES 23
stephen5000
Skilled Contributor
Skilled Contributor

I have a CatS52 phone on Android 10. I use WiFi calling at home as EE don't offer a network service. My WiFi is excellent, with a 5 bar signal showing on phone, and a 35Mb connection.However on calls, I can always hear the person on the other end 100%, crystal clear, and loud, yet often get complaints that they can't hear me properly with call constantly dropping out, and me having to constantly repeat myself.

Is there anything I can do to improve matters?

Leanne_T
EE Community Support Team

Hi @stephen5000

Thanks for coming here. 

Does any other device have any problems when connected? 

Thanks. 

Leanne.

stephen5000
Skilled Contributor
Skilled Contributor

@Leanne_T wrote:

Hi @stephen5000

Thanks for coming here. 

Does any other device have any problems when connected? 

Thanks. 

Leanne.


No...

Leanne_T
EE Community Support Team

Thanks @stephen5000

It may be worth having a chat with your broadband provider to see if they can offer anything for you, if no other users have any ideas on the community. 

Leanne.

stephen5000
Skilled Contributor
Skilled Contributor

@Leanne_T wrote:

Thanks @stephen5000

It may be worth having a chat with your broadband provider to see if they can offer anything for you, if no other users have any ideas on the community. 

Leanne.


So, you've no idea then LOL Troubleshooting 'broadband' seems a dead end, when I have a fast reliable connection, and I can hear my caller perfectly...

Leanne_T
EE Community Support Team

You can view Wifi Boosters on the EE Shop, if this would be useful for you @stephen5000

If this is just the one device, I would suggest contacting the manufacturer to see if there is anything they can suggest for this happening.

Leanne.

uvarvu
Established Contributor
Established Contributor

iPhone users can test their network quality by following these instructions:

Test Wi-Fi networks with Apple Network Responsiveness – Apple Support (UK)

My phone disconnects from WiFi during Facetime calls because my phone thinks my internet connection is bad.   I ran that test across a surfeit of Apple devices that I own and all of them turned their noses up at my connection.   The connection is Gig1 by VM and while it's good for downloading, it's bad for everything else.

stephen5000
Skilled Contributor
Skilled Contributor

Sadly, as stated in my first post, I am not an iPhone user, and never will be...

uvarvu
Established Contributor
Established Contributor

Yep I know, I'm just providing the info any iOS users that may encounter this thread and have similar problems.

stephen5000
Skilled Contributor
Skilled Contributor

@Leanne_T wrote:

You can view Wifi Boosters on the EE Shop,


Crikey, I already get a maximum 5 bar signal., will your special EE boosters take me up to 6 bars then? 😂