Hello. @ashfox4 ,
Welcome to the community,
You have written your query in the subject line, should write it below.
Where are you? Are you abroad or in the UK? Are you on pay as you gol or contract? If on pay as you go, did you first use your SIM card in the UK, if on contract did you activate roaming on your account?
If in the UK, have you activated your SIM card and if on pay as you go, do you have credit on your account to use the service?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
