Can you change how many times the phone rings before it goes to answer phone?

[Kcharters]

Hi, I have a Samsung Galaxy S9+. I consistently miss calls because it diverts to voicemail after 20 seconds (the default). I have read many other posts on this forum that tell me to enter the following MMI code to change the setting from 20 to 30 seconds - **61*+447953222222*11*30#. However, when I do this it responds with 'Registration successful' but when I check with *#61# it remains at 20 seconds. I have called tech support but they say they can't change it it is fixed at 20 seconds. They suggested changing my ringtone to one of longer duration but that does not work. This is not acceptable to me so, if I can't find a way to change this, I will be switching to a different network when my current contract ends. Does anyone have a solution to this? I was previously with Vodaphone and changing the time before going to voicemail was very easy, so this appears to be a setting that EE no longer allow you to change!

[bristolian]

I've just successfully tested, altering the "divert when unanswered" delay from 30 seconds to 25 seconds, and back to 30 seconds again.

Confirmed as working as intended, with an incoming test call in-between each change.

[davecumbria]

Please tell me how you managed it as the ee helpline couldn't do it.

Dave xxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[bristolian]

He he!

I used *61*[07953222222]*11*[sec]# where sec is the delay time in 5 second intervals.

I've edited this post to include a screenshot of the result of sending *#61*11# to "check status" below.

These commands will only work over the mobile network, and not if connected using VoWiFi.

[ID71]

just called EE and their technical support were not clued up about this issue at all. initially i was told to extend the ring time I would need to consult the manufacturer of the phone. then after she googled she discovered it could be done using a code but then said that the code had nothing to do with EE that again it was specific to the phoen manufactures. eventually she spoke to another colleague, who told her the maximum EE allow is 20 seconds before going to voicemail. I told her Vodaphone make it so easy and give clear instructions on hwo it can be changed to 30 seconds.

Anyway I was ready to leave EE when i found the code suggested by Bristolian **61*07953222222*11*30# and this seems to have worked as when i checked the status using *#61*11# it said voicemail set to 30 secs after ringing. Make suer you turn your wifi off when submitting the codes

[davecumbria]

I have been trying to do this for years and always told by tech team it can't be done. Anyway, tried the above and again, it failed. Still stuck with 20 seconds!

[bristolian]

Can you try changing the delay to 25 seconds instead?

As much a proof of concept as anything.

[ID71]

@davecumbria try to copy and paste the exact sequence of characters and letters and make sure the WiFi is switched off when you click on call. Its definately worked for me as I did a test by ringing my mobile phone from my land-line and timing it before it goes to voicemail. It now takes 30 seconds.

[davecumbria]

The code to alter the time is not working. I have tried to alter to 10 secs but it remains at 30 secs on checking. WIFI off.

[veteran]

I have given up on this.  I think I have tried every possible combination of conditions - wifi calling on, wifi calling off, wifi on, wifi off, VM number with and without +44, VM ON, VM OFF.  When the code is not rejected, I get a 'Successful' response, but it does not confirm the setting and the ringer stays at 20 seconds.  I am losing the will to live.  So I have texted "VM OFF" to 150 to turn voicemail off and now my phone rings for 30 seconds.  Obviously, no voice mail, but better chance of answering the call, I know most of the numbers who would call me, and I don't answer numbers I don't know.  They can always text if is important.

I don't know the topography of cellular works, but I did wonder if the reason why it works for some people and not others is to do with what cellular exchange you are connected to.

Ironically, I was able to change the ringe time for my wife's phone on BT Mobile first try.  Grrr.

[deepas]

Have you tried doing it with the SIM in a different mobile? The setting has never stuck when command sent from my Samsung note 9, despite saying success, but temporarily inserting it in an older device the same command did stick, well until EE changed my contract, whereupon I had to do the same procedure with swapping around the SIM again. Hopefully if I change contract in future this workaround still works. This issue has been going on for years now so its weird its not been fixed.