Can't ring any landline

[Painter1981]

im a new customer and this week and I can't make any out going phone calls from my mobile phone,but I can receive them  and make calls to mobile numbers, anyone the reason behind this?

[Katie_B]

Hello @Painter1981. 

Welcome to the community. 

Have you recently ported your number over to EE from another network?

Katie

[Bloddell44]

Not recently but from BT in October

[Leanne_T]

Hi @Bloddell44 

What happens when you try calling landlines? 

Can you call mobiles? 

Leanne 🙂