Can't receive text messages

[VickyBeck13]

I can receive SMS from 150 but nobody else. 

[VickyBeck13]

Hi, I'm also not able to receive SMS. I have tried texting number to 150 and receive that, but no other messages have come through, including a message I've sent myself. I've restarted phone and still not working. 

[bristolian]

Duplicate posts merged into a new thread. When were you last able to receive text messages?

Have you recently made any changes to your account, such as porting a number in?

[VickyBeck13]

• Hi, I last received a text message 12th May. I haven't made any changes. 

[XRaySpeX]

@VickyBeck13 : Are you on contract or PAYG?

If on PAYG, when did you previously make a chargeable action? Receiving texts is not chargeable.

[VickyBeck13]

I'm on PAYG. What do you mean by chargeable action? 

[bristolian]

Your symptoms are consistent with a PAYG line that's gone into hibernation. Take a read of...

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-... 

[XRaySpeX]

Anything that takes money directly out of your PAYG or adds to it.

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[VickyBeck13]

I've telephoned customer services and this isn't the case. They have put a log for someone from the technical team to call me. I still buy a pack every month and have purchased extra data in the last few months. 

[Azlan808]

Resolved now, phone 150. initially my account had been suspended since 2022 but the phone still worked until about 2 weeks. They reset my network settings which didn't seem to work, said that a level 2 tech would ring me back about a week later. 

After calling 150 again the very knowledgeable lady said there is a relatively unknown setting on there backend called "ban sms" which seemed to have been enabled probably due to the suspended glitch although at a delayed speed. She reset this and I restarted phone, disconnected from ee In network operators and texts have started to come through.