Can’t receive SMS abroad

[chrisp10000]

I’m in Indonesia, and I’ve been on the same island connected to the same network since the 10th of Jan.

Sometime around the 24th Jan, I stopped receiving SMS messages which I need for online banking.

I have an iPhone 11 with a local SIM, and my EE line is an eSIM. I’ve had this setup for 3 years with no trouble.

Can you help me troubleshoot why I’m not getting any SMS through on my EE line?

When I send messages (eg to 150 or 1024) I don’t get an error, but I don’t get a reply.

[James_B]

Hi @chrisp10000,

Welcome to the EE Community. 🙂

Are you able to receive texts from standard mobile numbers?

James

[chrisp10000]

Hi James, no this does not work.

[James_B]

Hi @chrisp10000,

Are you able to make calls or use mobile data?

Does your phone show it is connected to a local network?

James

[chrisp10000]

Hi,

yes I am connected to TSEL on this line

i can make a call, when I dial 150 on this line it says “hello Chris welcome to EE”

I won’t try to use data as I have a local sim for that 

only SMS does not work.

[James_B · Accepted solution]

Hi @chrisp10000,

Are you able to select a different roaming network manually, or is TSEL the only network available?

Have you been able to test your phone in more than one location?

James

[chrisp10000]

When I try to select a different network it does not connect at all

I am on a small island - I can’t easily change location. Is there anything I can test here?

this used to work!

[James_B]

Hi @chrisp10000,

It could be a local network issue. I'd recommend contacting our Technical Support Team so a member of the team can take a look at this issue for you.

They'll be happy to help. 🙂

James

[chrisp10000]

Hi, I’d love to but Tech Support messaging is unavailable:

Message us

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Messaging is currently unavailable. We apologise for any inconvenience caused.

and calls to a UK number are prohibitively expensive (£2 a minute)

Are there any options for contacting technical support that will not cost me £40 for a 20 minute call?

thanks 

[James_B]

Hi @chrisp10000,

Are you able to call via an app, such as Skype?

James