Can’t make or receive calls.

[AlfieB7]

I have a pay monthly device (iPhone 12 5G), and I cannot make or receive calls. However, I swapped SIM cards with another phone to see if it was the phone or the SIM card that was the issue and I was able to make a phone call with my phone, and not the other one which means that it is an issue with the SIM card. 

How can I fix this, or can I just order a replacement sim and transfer my number? I’ve tried resetting my network settings, turning airplane off and on again and so far nothing has worked. 

Any help is greatly appreciated. 

[James_B]

Hi @AlfieB7,

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

[AlfieB7]

I’d love to, but messaging technical support is “currently unavailable” and I can’t call them because that’s the whole reason I need to contact them. Do you know how long I’ll have to wait before I can message them? Obviously not being able to make/receive calls is quite a pain. 

Thanks. 

[bristolian]

You can call EE C/S from any working phone - 0800 0798586.