Can't make calls to the UK from Spain

Hunter23 · ‎21-06-2022

Hi,

Unable to make calls to UK from Spain. Had the same problem earlier this year. Spoke to EE and was advised that I should speak to them prior to travelling again.

Spoke to EE on Thursday, they add a call package to my account. Advised that I would be able to use my minutes, texts and data as per my contract. Also tweaked some of my settings.

I can send text messages and connect to data but can't make calls. It says that service is unable, please contact your service operator.

Looked at the hints and tips on the community i.e switch phone on and off; dial 00447********* instead of +44; tried to switch mobile operators (but it will only allow me to connect to movie star.

Anybody got any other suggestions?

Many thanks

XRaySpeX · ‎21-06-2022

@Hunter23 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything.

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bristolian · ‎21-06-2022

@Hunter23 wrote:

Also tweaked some of my settings.

What settings are those? Roaming isn't a phone-setting that needs to be enabled, it's an account function.

And unfortunately, adding a billing bundle does not - of itself - enable the functionality that's needed. The post above this one, gives advice on how to activate the roaming functionality that is probably your issue.