Can't connect to network in the US

jenyoung7 · ‎31-08-2022

My phone won't connect to a network here in the US even though I should have service, have roaming. I have turned phone off/on, wifi off/on, roaming off/on etc. Tried automatic network selection and manual and still nothing. This needs to be solved asap and I cannot get in touch with anyone via the phone numbers listed online.

James_B · ‎01-09-2022

Hi @jenyoung7,

If you're using a company phone, you may not have permission to update your roaming settings - resulting in the error message you're seeing.

Please ask the person who manages the business account to contact EE to activate roaming.

Thanks

James

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jenyoung7 · ‎31-08-2022

I have this issue now and can't reach anyone at EE to help out. I've tried all the numbers listed online and can't get through. This needs to be fixed for me asap. I have roaming packages/add ons so I should be able to use the phone with mobile service no issue.

Schockwave · ‎31-08-2022

@jenyoung7 , did you make sure that roaming is enabled and call abroad and premium calls are enabled? You can check all this via the My Ee App or via the website, this you can do if you are on contract with EE.

If not you will have to ring customer service, which you can do using Skype, here is the free number:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

jenyoung7 · ‎31-08-2022

they aren't and i just get an error when i try to enable them that says contact 150 yet I can't.. I can't get a call to any of the numbers listed and can't get skype to call that number either.

XRaySpeX · ‎31-08-2022

Why are you unable to get Skype? Why not on the device you are doing this?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jenyoung7 · ‎31-08-2022

Because my company doesn’t want Skype on the phone and I don’t want to have to buy credits to make the call. It shouldn’t be so difficult to get in touch w EE support.

Schockwave · ‎31-08-2022

@jenyoung7 , there is a free number you can ring using Skype, so no need for credit. I am not sure what you expect, EE is a UK company, always best to make sure before going abroad that everything is set up correctly.

If you are on contract, then there is live chat, but you will still have to wait until opening times in the UK, as there is no-one there out of hours to help.