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Can Someone from EE call me please??

Themacstaruk
Investigator
Investigator

‎09-11-2023 05:22 PM

Hi,

I have no outbound calls - I can’t even call 150. And I don’t have a second phone to use. 

Currently the App is “down” so I have no access to the live chat function.

Therefore I need someone to call me urgently - luckily inbound calls seem to be working - to get this problem fixed ASAP. 

Thanks.

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎09-11-2023 05:33 PM

There is no access to individual customer accounts on this forum, the responses you'll receive are replies such as this.

What happens when you try making a call? Are you on PAYG or pay-monthly? Can you send or receive text messages?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎09-11-2023 05:52 PM

Hi @Themacstaruk 

Use Skype and call over data/wifi with the number in my signature.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Themacstaruk
Investigator
Investigator
In response to Northerner

‎09-11-2023 06:32 PM

Thanks so much - I’ll try that number now on Skype. 😁😁😁

0 Helpful
Themacstaruk
Investigator
Investigator
In response to bristolian

‎09-11-2023 06:35 PM

Just upgraded my phone - bought handset directly from Apple, but always had an EE SIM - Sim only contract. Transferred SIM over and now when I press call, it just says call ended straight away. It doesn’t even attempt to dial through. However I can text to numbers and incoming calls are fine. It’s really bizarre.

0 Helpful