Calls when abroad

[BazzaS]

I am in St Vincent. My data roaming is on. EE have confirmed I have worldwide roaming. I am connected to Digicel the local Caribbean network. I can call UK numbers. When I call a local (St Vincent) number I get "call ended" with no ringtone. Note that the local number, in the format I dialled is operational - my wife can contact it on her phone (also on Digicel). Using 150 I get "cannot connect the number dialed".  Cannot find a way to talk to a human at EE.

Help please all guidance greatfully recieved. Thanks

[James_B]

Hi @BazzaS,

Did the call end after you received the PIN? The advisor would normally ask you to give the PIN verbally to confirm your identity.

James

[BazzaS]

Hi James,
The sequence:
I'm going to send you a pin
Got the text.
Call ended
Was never explained what to do with the pin, nor if it was time dependent.
So less than helpful I think.
So do I now have to repeat this rigmarole to get a new pin?

[James_B]

Hi @BazzaS,

It sounds like your call was disconnected in error. Please get back in touch on 150 so the team can verify you and access your account.

Thanks

James

[bristolian]

The symptoms described here, sound like "call abroad & premium rate" hasn't been enabled. As already advised - calling CS is the solution.