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Calls on other devices ending?

Plymouthbloke1
Established Contributor
Established Contributor

Hi,

Recieved this earlier via text:

Hi,

We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.

Watch functionality, along with the Apple-provided iCloud number-sharing function, won’t be affected.

We’re sorry for any inconvenience caused by this update.

I’m assuming this is the “Calls on other devices” feature? That’s really annoying as both an iPad and MacBook user. A really good and unique feature (I don’t think other networks offer this) being binned. Bravo EE, well done 👏 🙄

88 REPLIES 88
kevdyas85
Established Contributor
Established Contributor

I'm disappointed by this and also slightly confused as in my mind the "watch functionality" is the same as the iCloud number-sharing function as devices need to be signed into the same account etc. 

I don't understand what the purpose for removing it is.. It's an extremely helpful tool if i'm working on my computer and I don't have my phone close by. 

I'm assuming this will also mean I can't see, delete or reply to any text messages I receive directly on my Mac, without first having to go into my phone. What a shame. 

robwp
Established Contributor
Established Contributor

@kevdyas85 and @kalle_96 I’m with you too, I think! It’s a confusing message as 1) it singles out MacBooks (which must be an error!) and 2) doesn’t use the naming that consumers use, ie WiFi Calling and Texts on Other Devices. That’s why I contacted them forn explanation.

 

They are both useful to me and may mean a move away from EE. 

Chris_B
EE Community Star
EE Community Star

@robwp  EE wasn’t charging you in the first place for it hence no price reduction.    

 Not had the text myself yet.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
robwp
Established Contributor
Established Contributor

I understand what you’re saying, although it could be argued that EE are charging for it, as there are cheaper service providers out there who are not providing these services. 

robwp
Established Contributor
Established Contributor

My wife hasn’t had the text yet either, and I do wonder if perhaps EE will continue to provide it on their more expensive plans?

If so, then an upgrade suggestion in the text might have helped!

had same. dont understand what a shared number service is. it makes no sense. If I can't link my MacBook to my phone I'll go elsewhere

kevdyas85
Established Contributor
Established Contributor

I wonder if they’ve removed it for Business customers too or just consumers.

Chris_B
EE Community Star
EE Community Star

@robwp   Okay,    Does it state anything within your contract about the service.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
robwp
Established Contributor
Established Contributor

I’m not really interested in getting into this. I simply stated that in my opinion this is a fairly big drop in service (similar, in my view, to doing something like dropping support for Visual Voicemail out of the blue). The drop in price comment was a throwaway comment. It didn’t really need to be defended!