Calls and message saying I need to top off

Jennyhazard
Visitor

‎19-12-2024 09:08 AM

I just bought an eSIM card to use in the UK but when I try to call a UK number, I get a message saying I need to top off. Also, can I call an international collect number for my credit card? Thanks for any help!

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3 REPLIES 3
Rach_H
EE Community Support Team

‎19-12-2024 11:51 AM

Hi @Jennyhazard 

Welcome to the Community!

We want to make getting your new SIM up and running as straightforward as possible, so I'd love to help. Can I just check if this was a Pay Monthly or Pay As You Go SIM you've picked up?

Rach

Chris_B
EE Community Star
EE Community Star
In response to Rach_H

‎19-12-2024 12:40 PM

PAYG international travellers  eSIM . 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎19-12-2024 02:17 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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