Dear EE Customer Service Team,
I am writing to express my gratitude for the exceptional service I received at your Ilford High Street store yesterday. I visited the store during my lunch break to collect a replacement SIM card, as it was crucial for me to stay contactable at work. Given the busy schedule on my ward at the hospital, my visit was time-restricted, and I needed to return as soon as possible.
I was assisted by Erla, who was pleasant, friendly, and extremely helpful. I explained my circumstances to her, and despite the systems being slow, she immediately addressed my issue. I was able to leave the store in no time, thanks to her efficiency and understanding of the importance of customer service. Not only did she resolve my problem promptly, but she also helped me insert the SIM card into my phone.
Erla's excellent customer service is commendable, and I am extremely satisfied with the assistance provided. I would like to extend my heartfelt thanks to her and wish her a Merry Christmas and a Happy New Year!
Best regards,
[Your Name]
