Call forwarding not working after switch from BT to EE

[cmabsl]

Recently migrated form BT to EE.

Now abroad and impossible to set-up call forwarding.   After entering the call forward number and moving backwards, the number disappears and the call forwarding button is greyed out.

Have also tried keying to 150:  *21*xxxxxxHASH     Still does not work

Any ideas?

[cmabsl]

Does not work. No DTMF from where I am.  Would have been useful if EE had "Key or Say which option you require" which most services use these days.

[bristolian]

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@cmabsl wrote:

What a stupid reply; of course I have a monthly contract otherwise it would not have worked with BT!

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I'm sure there will have been customers who transferred from BT pay-monthly to EE PAYG, so unless you explicitly state you're on pay-monthly, then to confirm this point seems entirely reasonable to me.

It avoids potential confusion further on.

[Leanne_T · Accepted solution]

Morning @cmabsl 

Thanks for coming back to us. 

I'm sorry we have no account access on the community to help you get this looked into, could you try calling us from another phone on +44 (0)7953 966 150 to see if you can get connected and get the call forwarding looked into. 

Full ways to contact us and options for making a complaint can be found on the Contact Us page. 

Thanks. 

Leanne.