Call forwarding not working after switch from BT to EE

[cmabsl]

Recently migrated form BT to EE.

Now abroad and impossible to set-up call forwarding.   After entering the call forward number and moving backwards, the number disappears and the call forwarding button is greyed out.

Have also tried keying to 150:  *21*xxxxxxHASH     Still does not work

Any ideas?

[cmabsl]

No longer works

[Leanne_T]

Morning @cmabsl 

Thanks for coming to the community. 

To set up call forwarding you would need a pay monthly account, as this is not available on pay as you go. 

If you have a pay monthly account and this is not working for you since you transferred from BT, please give our technical support guides a call. They can make sure everything is set up correctly at our end and help you get this sorted. 

Please let me know how you get on 🙂

Leanne.

[cmabsl]

What a stupid reply; of course I have a monthly contract otherwise it would not have worked with BT!

Impossible to contact your technical support guides when I am abroad - local network does not support DTMF signalling so impossible to use your service.  The year is 2025, haven't you considered a technical live chat?

EE is far inferior to BT is this respect - some 30 years over many countries and NEVER this problem until last month I switched from BT to EE.

Please don't bother copying your various guides - we are not stupid.

EE has serious issues to resolve in the back end....

[cmabsl]

Unfortunately, most of them haven't got a clue as they're probably sitting in a boat in Calcutta.

I've had my own issues with call forwarding and voicemail - ONLY since I moved from BT to EE last month. At the end of this spell abroad, as soon as I get back to Blighty I will be moving back to BT.

The nonsense they spurt out is incredible. They forget that with BT these services have been around for decades!

[Matt_124]

What do you mean when you say you have "tried keying to 150"?

The code " *21*[forwardingnumber]# " is to be entered directly into your keypad, followed by pressing the call button - you do not call 150 to key this in using DTMF.

[cmabsl]

Thanks. 150 was an error I could not correct on the post

[Schockwave]

@cmabsl , EE staff are all in the UK, not sure why you are saying probably sitting in a oat in Calcutta? You are just plain rude, and staff do not just copy various guides, they and us customers will try and help where we can.

[Matt_124]

OK, so what happens when you try this via your keypad followed by pressing the call button?

You have also not mentioned what type of device you are using which could be useful to help figure out the issue?

[cmabsl]

It's an iphone 12.  I get an error message with 9 sections: all say 'Setting Activation Failed" with a "DISMISS" button at the bottom.