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Bank spending alerts

LittleL19
Investigator
Investigator

I've stopped getting spending alerts from my bank. I've been onto the bank and they say everything is ok at their end. My notifications are on. Nothing has changed on my phone.

7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

Hi @LittleL19,

Welcome to the EE Community. 🙂

Are these alerts sent via text message or as a push notification from your banking app?

James

Push notifications.

James_B
EE Community Manager
EE Community Manager

Hi @LittleL19,

Any problems with push notifications will need to be raised with the app developer. Your mobile network just provides the mobile data connection over which your app is updated.

James

Chris_B
EE Community Star
EE Community Star

@LittleL19  Have you checked your notifications settings for this app. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thank you James. I will look into that. Regards.

Yes, all notification settings are on. Thank you Chris.

James_B
EE Community Manager
EE Community Manager

No problem @LittleL19 

Please let us know how you get on.

James