why all of sudden,my friends can't call my mobile

viviminmin · ‎17-09-2023

when they called, it says ''sorry, the number you called is not available'', i haven't blocked my friends numbers or change any setting.

Northerner · ‎17-09-2023

Hi @viviminmin

Are you on ee PAYG or pay monthly contract.

Are you in the UK.

Can you call them without a problem.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

viviminmin · ‎17-09-2023

Hi I am with monthly contract in the UK, i can call them and send/receive msg, i am in android 9 , can't update to latest because LG abandoned mobile service. After I restart the phone, it seems works. It happened yesterday, I restarted the phone, now today, again, hope I don't need to do it again and again.

Northerner · ‎17-09-2023

Hi @viviminmin

Check the network status checker for issues locally.

https://coverage.ee.co.uk/coverage/ee

If it works when you restart then there maybe an issue with the device. Can you try another device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎17-09-2023

If you can make outgoing calls, this is unlikely to be a purely coverage issue.

If you use the manual network options on your phone to force 2G/3G instead of 4G, does this make any difference to the symptoms?