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BT was so much better for mobiles

pete3117
Investigator
Investigator

on ‎28-05-2023 11:05 AM

I think EE should take a lesson on customer service. Some of them are really ignorant!

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5 REPLIES 5
Christopher_G
EE Community Support Team

on ‎28-05-2023 01:29 PM

Hi @pete3117 

Welcome to the community.

What happened? Is there anything we can help you with?

Chris

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pete3117
Investigator
Investigator
In response to Christopher_G

on ‎29-05-2023 11:03 AM

Hi Chris, not really. Been with BT for over 12 years, never had a problem,
had 5 mobiles with them, complete broadband, tv the lot. Now they have
pushed me over to EE i cant get anything. I am not eligible My EE tells me
and after phoning them i got this so and so who sounded like my school
teacher from long ago, i`m 77, treated like something else. BT are poplite
and caring, EE just rude and ignorant. Got 2 phones under contract, roll on
next June. Best regards,Peter
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Leanne_T
EE Community Support Team
In response to pete3117

on ‎30-05-2023 08:02 AM

I am very sorry to hear this @pete3117 

Were you looking to purchase another device and been advised you are not eligible? 

Leanne. 

pete3117
Investigator
Investigator
In response to Leanne_T

on ‎30-05-2023 10:41 AM

Just a basic sim for a phone that had just run out of contract on my BT
account. BT said go to EE, I have 2 iPhones on EE, never had problems with
BT. Peter
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Leanne_T
EE Community Support Team
In response to pete3117

on ‎30-05-2023 10:44 AM

Thanks @pete3117 

What happens if you try and order a SIM plan on the EE Shop online when logged into your My EE account? 

Leanne 🙂

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