BT customer transferred to EE

ps62 · ‎11-04-2023

Hello

I recently transferred my mobile phones from BT to EE. I was assured that all of my benefits would be ported over to EE.
l arrived in Spain to and have been hit with a request for roaming charges. My BT account was set up before 2021 and all of the old benefits apply. Please help me with this as I now have a spend cap and can’t call EE!

Bassman42 · ‎22-06-2023

Just checked my account. It says that I have an active extra of EU roaming and shows a daily charge, but when clicking on it, it says free. This is confusing. Does it mean that I will not have to pay the daily charge?

Leanne_T · ‎22-06-2023

Hi @Bassman42

I would suggest giving us a call on 150, the team can check which add-ons are on your account and help you further 🙂

Thanks.

Leanne.

XRaySpeX · ‎22-06-2023

@Bassman42 : No, the free daily add-on entitles you to use your UK allowances in the UK & be charged $2.29 on every day that you do.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jackoline · ‎18-08-2023

I love being part off ee i allways have for the world ad being in control of ee

markgc65 · ‎14-01-2025

Same here it seems they did it to everyone and it's not good to treat us like this. Broadband switch was just as dodgy too.