Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

BT Sport Large Screen access stopped working 16 months into a 24 month contract

cmurarji
Explorer

‎16-01-2023 10:22 PM

I renewed my multiple mobile contracts on 16.09.2021, and as part of the 24 month renewal, I received BT Sport as a free inclusive benefit. I also went for the additional BT sport large screen & multiple device smart benefit at £5 per month.

Everything has been fine until today, 16.01.2023, when the app on my Roku streaming TV says access is not available with my subscription!

Has anyone else had this happen to them??

How do I sort it out?

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎17-01-2023 08:03 AM

Hi @cmurarji.

Does the large screen access add-on show in your My EE Account?

Is BT Sport still working on the app on your phone?

Jon

0 Helpful
cmurarji
Explorer
In response to Jon_K

‎17-01-2023 02:29 PM

Hi @Jon_K 

I can't see the large screen access on my account but the BT Sport phone app is still working.

 

 

 

0 Helpful
Jon_K
Former EE Employee
In response to cmurarji

‎17-01-2023 03:44 PM

Thanks @cmurarji.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to check your subscription and work with the BT Sport team to get this working.

Jon

0 Helpful