Add on not working

[RhysJones1]

i have paid for an add on. I called EE a number of times before travelling to ensure that it was up and running. I land in Spain and my phone will not work. This has caused quite to inconvenience with being able to book my airport transport and open my hotel booking information . Please can this be resolved ASAP I have now been 2 days without a phone .

[XRaySpeX]

@RhysJones1 : What add-on?

[bristolian]

To use your phone on foreign networks needs roaming enabled, choosing a billing add-on doesn't do this.

If you're on pay-monthly, this is usually done by texting ROAMING to 150 before leaving the UK. If you didn't do this, your only recourse now is to contact EE-CS by another means, to enable roaming.

[RhysJones1]

Hi I have done this already , I have also spoken to 3 people at EE physically on the phone to clarify this and to ensure I am ready to before I flew.

[Katie_B]

Good morning @RhysJones1. 

Do you connect to a local network?

Since landing in Spain have you tried restarting your phone?

Katie

[RhysJones1]

Hi ,

I have already tried restarting my phone etc


Thanks

[Christopher_G]

Have you tried manually searching for an available network, @RhysJones1? Does your phone have a signal at all?

Chris

[RhysJones1]

Yes I have tried everything

Sent from my iPhone

[Christopher_G]

OK, thanks @RhysJones1. I recommend speaking to our Mobile Care team. I know it can be a little more difficult to do so when you're abroad, but I know of others in the community using a VoIP service, such as Skype, to call.

Let us know how you get on.

Contact us | Get in touch for help and support | EE

Chris

[RhysJones1]

How do I do this when I have no phone service how can this be arranged ? I have been without now for 3 days

Sent from my iPhone