Account suspension

Toonsers88
Visitor

‎04-10-2022 09:47 AM

Hi there, I am looking for a little support I regards to my bill. My account has been suspended and is way 9ver due to insurance excess being added. I am not able to make this full payment currently and was looking for an extension if at all possible...... I could make a partial payment today and rest would be made on 25th.

 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎04-10-2022 11:47 AM

Hello @Toonsers88 ,

Welcome to the community,

This is not customer service, you will have to speak to them:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Christopher_G
EE Community Support Team
In response to Schockwave

‎04-10-2022 11:59 AM

Hi @Toonsers88

Welcome to the community.

I would definitely recommend following @Schockwave's advice and speak to our Mobile Care team. They will do their best to help you with this.

Chris