1000 minutes international calls add on

Andi12 · ‎13-06-2022

i have this add on activated, i have however tried to call Ireland and instantly get a voice message saying calls are barred?

XRaySpeX · ‎13-06-2022

@Andi12 : Where are you calling from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎13-06-2022

@Andi12 Have you enable call abroad and premium rate numbers from within your online account?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Andi12 · ‎13-06-2022

from the UK

Andi12 · ‎13-06-2022

i had the add on to allow me to call from UK to Ireland, this did work but now is blocked?

XRaySpeX · ‎13-06-2022

Log into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Call Abroad and Premium Rate. It will show as ticked if calling abroad is activated. If it is not ticked, can you activate this setting?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Andi12 · ‎13-06-2022

it wont allow me to tick that box

XRaySpeX · ‎13-06-2022

If you can't enable the Call Abroad & Premium Rate setting of your online MyEE, you will need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎13-06-2022

Hi @Andi12

Thanks for posting 🙂

Please give us a call on 150 and our customer care team will get this sorted for you.

Thanks.

Leanne.

Andi12 · ‎13-06-2022

thanks everyone for your help, looks like its now sorted! seems there was a conflict as i have the correct add on for international calls however i had premium numbers blocked which was causing the issue apparently.