Using in the USA

Colleen2304 · ‎13-06-2022

My policy says I have roam abroad pass and when I arrived in USA last month I got a text saying I can use my allowance however my bill has an extra £54 added to it.
I mainly used the free WiFi but occasionally I had to turn on 4G to order an Uber. Do these extra charges sound correct?

XRaySpeX · ‎13-06-2022

You don't have the Roam Further Pass. You have the Travel Data Pass which is diff & for which you pay for each day you use data there, however little. You'd be better off with the Roam Further Pass for £10 pm to allow you to use your UK data there, up to a max. of 50GB pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎13-06-2022

@Colleen2304 : What does the breakdown of your bill say they are for?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎13-06-2022

@Colleen2304 Do you mean you ordered an Uber via the app ? If you do you’ll not get charged for data usage as you can not get charged for data usage as you can not use data unless you have a data bundle or you use your allowance.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Colleen2304 · ‎13-06-2022

XRaySpeX · ‎13-06-2022

You don't have the Roam Further Pass. You have the Travel Data Pass which is diff & for which you pay for each day you use data there, however little. You'd be better off with the Roam Further Pass for £10 pm to allow you to use your UK data there, up to a max. of 50GB pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Colleen2304 · ‎13-06-2022

Oh dear that’s confusing then, lesson learned thanks for your help.

XRaySpeX · ‎13-06-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP