weak Internet

[Adilson67]

I bought an IPhone pro Max unlimited internet and it has 20 mg of internet I hope they solve it if not I will return this cell phone

[Christopher_G]

Hi @Adilson67 

Welcome to the community.

Where did you take your plan out from? Was it online, over the phone or in one of our EE Stores?

Have you spoken to our Mobile Care team about this?

Chris

[Adilson67]

I bought it online and since I bought it my internet is slow, and my plan
is an IPhone 14 pro max with unlimited data I would like you to solve this
problem if not I will return this phone

[Christopher_G]

OK, thanks @Adilson67 

If you contact our Mobile Care team, they'll be able to look into this and get you onto the correct plan.
Chris

[Adilson67]

What plan?? I have my internet slow that's it! or do you want me to draw for boce?? SLOW INTERNET!!

[Christopher_G]

Sorry, @Adilson67, I didn't understand your first post. I thought you were talking about allowances, not speed. The speeds on the mobile internet can depend on a number of things, including the coverage in your area. Have you checked the coverage and network status for your area?

Chris

[Adilson67]

yes it has the signal and 5g but it does not exceed 20gb

[Christopher_G]

OK, thanks @Adilson67. Is that in more than one area or around one specific place?

Chris

[Adilson67]

everywhere I go there is something wrong with my internet speed

[Christopher_G]

I recommend speaking to our technical support team, since this is happening in more than one location, @Adilson67 

Hopefully they can get to the bottom of it for you.
Chris