weak Internet
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13-06-2023 10:09 AM
I bought an IPhone pro Max unlimited internet and it has 20 mg of internet I hope they solve it if not I will return this cell phone
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13-06-2023 11:59 AM
Hi @Adilson67
Welcome to the community.
Where did you take your plan out from? Was it online, over the phone or in one of our EE Stores?
Have you spoken to our Mobile Care team about this?
Chris
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13-06-2023 12:16 PM
is an IPhone 14 pro max with unlimited data I would like you to solve this
problem if not I will return this phone
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13-06-2023 01:13 PM
OK, thanks @Adilson67
If you contact our Mobile Care team, they'll be able to look into this and get you onto the correct plan.
Chris
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13-06-2023 01:19 PM
What plan?? I have my internet slow that's it! or do you want me to draw for boce?? SLOW INTERNET!!
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13-06-2023 01:27 PM
Sorry, @Adilson67, I didn't understand your first post. I thought you were talking about allowances, not speed. The speeds on the mobile internet can depend on a number of things, including the coverage in your area. Have you checked the coverage and network status for your area?
Chris
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13-06-2023 01:45 PM
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13-06-2023 01:50 PM
OK, thanks @Adilson67. Is that in more than one area or around one specific place?
Chris
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13-06-2023 02:08 PM
everywhere I go there is something wrong with my internet speed
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13-06-2023 03:58 PM
I recommend speaking to our technical support team, since this is happening in more than one location, @Adilson67
Hopefully they can get to the bottom of it for you.
Chris
