[Robgraham]

The internet at home has been poor for over ten years due to old cables supplied by bt. 
but for the last 3 weeks I've had to drive out of the Pr83rp area to make calls or use the internet  due to the mast being broken. 
how do I get a refund on my bill for the inconvenience. Trying to find a way of complaining is almost impossible on your website and app

[Christopher_G]

Hi @Robgraham 

Welcome to the community.

Are you able to check your postcode on our network status checker, to see if we're aware of any problems in your area?

There are a couple of ways you can make a complaint. The best way would be by giving us a call on 150, when you're able to. They'll be able to look into the performance of the masts in your area and discuss any compensation with you.

Chris

[bristolian]

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@Robgraham wrote:

but for the last 3 weeks I've had to drive out of the area to make calls

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If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Robgraham]

Yes I checked everyday till I came back on I'll phone billing later