sim 2 not allowed samsung galaxy 8

[elenatoo]

I have a Samsung Galaxy 8. Sim 1 is EE and another country sim is in slot 2. EE is set as default for calls, texts and data. Both sims were working fine for 5 years. Several days ago sim2 stopped working. And it isn't recognised anymore.   

What do you think?

Thank you,

Elena

[James_B]

Does the SIM work if you put in the other SIM slot, @elenatoo?

James

[elenatoo]

No. I tried also another phone. And it does not work.

[James_B]

Hi @elenatoo,

That confirms that the issue is SIM card or account related. Please contact your service provider for support.

Thanks

James

[elenatoo]

Hi,

I contacted the Russian Vimpelcom (Beeline) (the provider for SIM 2). They tested the SIM card 2 remotely again and found out that the plastic of the card was damaged. In the end, they installed an E-SIM on my phone with the same number. Everything works now!

Thank you for the discussions regarding my problem and prompt answers))

Elena  

[James_B]

Thanks for the update, @elenatoo

Glad you got it sorted. 🙂

James