sim 2 not allowed samsung galaxy 8

[elenatoo]

I have a Samsung Galaxy 8. Sim 1 is EE and another country sim is in slot 2. EE is set as default for calls, texts and data. Both sims were working fine for 5 years. Several days ago sim2 stopped working. And it isn't recognised anymore.   

What do you think?

Thank you,

Elena

[nothingaboutme0]

Hey! Please do try these following steps!

1. Restart the Phone: Often resolves temporary glitches.
2. Reinsert the SIM Card: Ensure it's properly seated in the tray.
3. Clean the SIM Card: Gently wipe with a soft cloth.
4. Try SIM in Another Phone: To check if the issue is with the SIM or the phone.
5. Check for Software Updates: Update the phone if needed.
6. Reset Network Settings: Note that this will erase saved Wi-Fi and Bluetooth connections

[elenatoo]

Hi,

I have tried everything you recommended. Nothing helps.
Sim 2 is Russian Vimpelcom (Beeline). Can it be under sanctions in the UK?

Thank you,
Elena

[nothingaboutme0]

Possibly to be honest, I can't say for sure though!

Apologies! 

[XRaySpeX]

Are you on contract or PAYG?

Where are you?

[elenatoo]

Hi,

I am om contract. i live in London.

Thank you,
Elena

[XRaySpeX]

But where are you now?

[elenatoo]

In London

[James_B]

Hi @elenatoo,

Have you contacted your network provider to see if your SIM is still active and has roaming services activated?

James

[elenatoo]

Yes, I contacted the VimpelCom (Beeline) Russia provider. My Russian sim is active and the roaming services for it are activated.

Elena