no signal all day... how do i contact the online chat?

[Peter_W]

Hi @kizpattison.

Welcome to the EE Community!

If you're struggling with your signal at the moment, as a first port of call we'd recommend checking out our network status checker, and it will let you know if there's anything going on in the area.

If you still need to speak with someone from there, you'll see an option for 'Message Us' in the help section of the EE app. 

They're only available to assist with mobile billing queries though, so they won't be able to look at any signal issues in detail.

If you have broadband in your current location and have a compatible phone, I'd recommend activating WiFi Calling, as this will allow you to continue to use your phone wherever there's a WiFi connection.

Peter

[kizpattison]

im at work so i havnt got any wifi... i cant connect to the ee app as i have no signal..  i changed my plan yesterday and they were sending a new sim out..  so i can only assume somebody has  deactivated my current sim a bit early! 

[Peter_W]

Thanks @kizpattison.

Based on what you've mentioned this is definitely a possibility when it comes to the SIM, but normally our Guides should be able to send these out without pre-activation.

Messaging is only available through our app, so you would need to use this to speak with someone; It will work over WiFi if you do get access to this later though.

Alternatively, if there's a phone you can borrow, you can contact our team from any network on 07953 966 150.

Peter