no service

[ian2223]

i have no service on my phone for around 2 days already. i've tried checking mobile coverage on my area, it says excellent coverage, but service status in my area page says "we can't check our network right now". i have tried restarting my phone, airplane mode on and off and removing the sim, cleaning and reinserting but none of it work.

[bristolian]

Do you know any other EE users locally, and do they have any coverage issues?

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Have you tried using the web status tool with an alternative browser and/or in private mode?

[ian2223]

no, i do not know other EE users locally. 

yes, i am in the UK

is the web status tool you mean is the same as "status service in your area" page? if yes, i have tried using web status tool in private mode and it still says "we can't check our network right now".