23-09-2025 05:06 PM
I purchased the iPhone 17 Pro Max on Friday. The signal has been fine but I went to work today for first time today since owning this phone and I now get barely any signal. My iPhone 14 Pro was fine in this location I had 2 bars and all apps requiring data worked. My iPhone 17 Pro Max has 1 bar and I get told I have no internet connection. Is anyone else having this issue.
I have done all the normal things deleting Nord VPN, resetting network settings etc etc. Nothing works.
Solved! See the answer below or view the solution in context.
16-12-2025 01:46 PM
Same here, terrible connection, whenever I go, any supermarket or indoors, connection will drop straight away …that’s FU****NG annoying. I had my iPhone 12 Pro Max for years and never had this issue with EE, now with my 17 ProMax ESIM is a nightmare.
16-12-2025 03:58 PM
Good afternoon @DanBernardo.
If you're continuing to have these issues, I'd recommend checking to make sure your device is fully up to date at the moment.
It's also if possible worth testing your SIM in a different handset, to see if the same issue occurs, or resolves itself when using that.
Peter
16-12-2025 04:10 PM
16-12-2025 07:59 PM
Hi Peter, as my 17 Pro Max is E-Sim I discarded my phisical SIM when I sold my Iphone 12.
Do you think the E-Sim can be the issue? I wouldn’t mind going back to a physical SIM if it solves my problems.
17-12-2025 11:30 AM
HI @DanBernardo
An eSIM should actually work better, or at least not be the issue, as there are no physical parts to it which could disrupt the path between the SIM information and the device itself.
Swapping a SIM into a different device would be to compare the signal strength between the two devices using the same connection.
As long as you are getting any connection to the network we can rule out eSIM being the issue. That said, if there is a software error handling the eSIM, you could test this by opting to change back to a physical SIM.
Some steps to try first-
One last thing- does this drop in signal indoors only happen in one general area, or have you been to other towns and had the same experience?
You can check coverage and network status at Check mobile coverage where you can also report any issues you are facing, as well as sign up for updates on any known issues that may be going on.
Ali
17-12-2025 12:50 PM
@Ali_A wrote:An eSIM should actually work better, or at least not be the issue, as there are no physical parts to it which could disrupt the path between the SIM information and the device itself.
Whilst true, clean & secure physical connections tend not to break unless there is external intervention.
@Ali_A wrote:Swapping a SIM into a different device would be to compare the signal strength between the two devices using the same connection.
Two EE devices side-by-side will not necessarily be using the same radio carrier. SIM-swaps are valid for identifying the source of outright non-functionality.
18-12-2025 09:23 AM
I'm facing the same issues. At my workplace I often get weak signal and often signal loss. But before I got the 17PM and upgraded to the all rounder tariff I was on the 14PM and the essentials tariff and performance was really good.
I've also noticed in my new place of residence that I get no signal at all despite the coverage checker saying I should get good 4G indoor coverage. However I've been fobbed off and told to use Wifi Calling.
18-12-2025 11:29 AM
@Patty37
Have you noticed if you are now picking up 5G with your new device?
Ali
18-12-2025 11:57 AM
Yes but in my workplace it’s really weak and disconnects a lot. The same issues as have been mentioned before in this thread.
At home I get no mobile signal at all.
18-12-2025 12:20 PM
@Patty37
It may be worth checking the coverage checker for 5G signal strength at your work and home.
Are you able to test your device by switching off 5G in the settings?
To do this go to Settings > Cellular/Mobile Service > Cellular Data Options/Mobile Data Options > Voice & Data, and select LTE to use only 4G.
Ali