help

[Bloozy]

Mobile data is not working abroad and there is absolutely no way to report this. Why not? Because EE does not allow the possibility to enter any information to raise a technical support ticket.

I called their helpline from a friends phone and spent 10 minutes in a loop which said you are in (London postcode) when I am actually abroad!

I am struggling with this can anyone help?

[Bloozy]

Mobile data is not working abroad and there is absolutely no way to report this. Why not? Because EE does not allow the possibility to enter any information to raise a technical support ticket. I am struggling with this can anyone help?

[Bloozy]

Mobile data is not working abroad and there is absolutely no way to report this. Why not? Because EE does not allow the possibility to enter any information to raise a technical support ticket.

I called their helpline from a friends phone and spent 10 minutes in a loop which said you are in (London postcode) when I am actually abroad!

I am struggling with this can anyone help?

[Northerner]

Hi @Bloozy 

PAYG or pay monthly contract.

If you're pay monthly you could try the message feature on the app. If you did not activate roaming (pay monthly) then this will need to be activated.

https://ee.co.uk/help/contact-ee

The issue may also be with the foreign network which is outside EE control.

Thanks 

[XRaySpeX]

@Bloozy : Can you make calls & texts?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.