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Bloozy
Valued Contributor
Valued Contributor

‎18-06-2026 05:30 PM

Mobile data is not working abroad and there is absolutely no way to report this. Why not? Because EE does not allow the possibility to enter any information to raise a technical support ticket.

I called their helpline from a friends phone and spent 10 minutes in a loop which said you are in (London postcode) when I am actually abroad!

I am struggling with this can anyone help?

0 Helpful
5 REPLIES 5
Bloozy
Valued Contributor
Valued Contributor

‎18-06-2026 05:28 PM

Mobile data is not working abroad and there is absolutely no way to report this. Why not? Because EE does not allow the possibility to enter any information to raise a technical support ticket. I am struggling with this can anyone help?

0 Helpful
Bloozy
Valued Contributor
Valued Contributor

‎18-06-2026 05:29 PM

Mobile data is not working abroad and there is absolutely no way to report this. Why not? Because EE does not allow the possibility to enter any information to raise a technical support ticket.

I called their helpline from a friends phone and spent 10 minutes in a loop which said you are in (London postcode) when I am actually abroad!

I am struggling with this can anyone help?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎18-06-2026 05:38 PM

Hi @Bloozy 

PAYG or pay monthly contract.

If you're pay monthly you could try the message feature on the app. If you did not activate roaming (pay monthly) then this will need to be activated.

https://ee.co.uk/help/contact-ee

The issue may also be with the foreign network which is outside EE control.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎18-06-2026 05:52 PM

@Bloozy : Can you make calls & texts?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎18-06-2026 09:05 PM

@Bloozy  On what phone ?   If calls and texts work then you have roaming but a setting on the device might need to be enabled.   So what phone ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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