cannot make a phone calls and text.

[bristolian]

Does your phone show network coverage? Are you in the UK or abroad? Are you on PAYG or pay-monthly?

[MagdalenaP]

Yes almost full and I top up twice 5 pound PAYG, I change for 2g,3g nothing helps I cannot call and receive phone calls

[bristolian]

When network coverage is shown on your phone, what happens when you try making a call?

Please text BALANCE to 150 and post back the full results to this thread.

[MagdalenaP]

I can't send the message and when i tried to call I heard back it look like you do not have enough credit , but it is not true

[MagdalenaP]

so what can I do ?? 

[XRaySpeX]

Perhaps our PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.