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Forum Posts

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5526 Views
  • 2 replies
  • 2 Helpful

I find reception not the best

I find reception not the best, although I have stayed with you. To make phone calls the worst, I have to go upstairs. Been a customer for 15years.had virgin installed all that time but had bt installed, did it get better, no. Not satisfied with bt a...

yv7 by Visitor
  • 342 Views
  • 3 replies
  • 2 Helpful

No service

I am experiencing issues as I have no service on my phone. Is there an issue with my device or with EE? 

Ynes by Visitor
  • 312 Views
  • 2 replies
  • 0 Helpful

5G Planned Rollout?

Is there any way to find out where/when EE plan to upgrade an area with 5G? My phone sometimes tells me I have 5G but according to the website 5G isn't available in my area yet. Is my phone just borked? Or is the signal just too weak? I have a 4G rou...

Robbing network customers without knowing them

I was expecting a call from the EE. I have been told that a call will be made from EE yesterday. No call yet at all. I feel like I’m being cheated by the service provider as I had raised a valid & urgent complaint about the services they provide in m...